Wow8 Privacy Policy — Member Personal Data Protection

1Introduction & Scope of This Policy

Wow8 is a licensed online Sports Betting and casino platform serving users across Malaysia. We understand that your trust is our most valuable asset, and we take the responsibility of safeguarding every detail of the data you share with us seriously.

This Privacy Policy applies to all members who register, access, or use any wow8 services through the official website at wow8.vu or through our mobile app. It also applies to individuals who simply browse our website without registering an account.

This document transparently explains the types of data we collect, why we need it, how it is protected, and what rights you have regarding that data. We encourage you to read this policy in full carefully.

2Personal Data We Collect

Wow8 only collects data that is strictly necessary to provide a safe, seamless, and responsible service. There are two main categories of data we collect:

Data you provide directly:

• Full name as shown on your identity card or passport.
• Identity card number (MyKad) or passport number.
• Email address and mobile phone number.
• Date of birth for age verification purposes.
• Current residential address.
• Bank account or digital wallet details used for transactions.
• Identity verification documents submitted during the KYC process.

Automatically collected data:

• IP address and device information (device type, operating system, model).
• Type and version of the web browser used.
• Access log data including dates, times, and pages visited.
• Geolocation data at the country or region level.
• Records of gaming activity and betting within the platform.
• Login and logout session information.

3How We Use Your Data

Personal data collected is used solely for lawful and transparent purposes. wow8 has never and will never use your data for purposes you have not consented to. The following are the primary purposes for data use:

• Account management: To create, verify, and securely maintain your member account.
• Transaction processing: To verify and process deposits and withdrawals accurately and promptly.
• Fraud prevention: To detect and prevent suspicious activity, multiple account usage, and money laundering attempts.
• Legal compliance: To meet anti-money laundering (AML) requirements and relevant regulatory obligations.
• Customer support: Enables our team to assist you effectively when you contact us.
• Platform improvements: To analyse usage patterns and improve the interface, speed, and overall experience.
• Service communications: To send important notifications related to your account, transactions, or policy changes.
• Relevant promotions: To offer promotions and bonuses suited to your profile — only if you have consented to receive marketing communications.

4Data Storage & Security

The security of your data is wow8's top priority. We continuously invest in internationally certified security infrastructure to ensure your information is always protected against unauthorised access, loss, or breach.

The technical security measures we implement include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and wow8 servers is fully encrypted.
• Two-factor authentication (2FA): Available for all member accounts as an additional security layer during login.
• 24/7 Monitoring: An intrusion detection system (IDS) continuously monitors traffic to identify unusual activity.
• Separate accounts: Member funds are held in accounts separate from the company's operational funds.
• Periodic security audits: Independent third parties conduct regular penetration testing and security audits.
• Internal access controls: Only specifically authorised staff may access sensitive member data, and all access is recorded.

While no system can be guaranteed 100% threat-free, wow8 continuously updates our security protocols in line with the latest cybersecurity developments. Should a data breach occur that affects your information, we will notify you within 72 hours of detecting the incident.

5Data Sharing with Third Parties

Wow8 does not share your personal data with any third party except in the following limited and defined circumstances:

• Payment service providers: Required transaction information is shared with recognised payment processors to facilitate deposits and withdrawals. These providers are bound by strict confidentiality agreements.
• Game providers: Required game session data is shared with third-party game software providers solely for game operation purposes.
• Regulatory authority: When required by law or by a directive from a legitimate regulatory authority, we will disclose the necessary information.
• Independent audit firm: Anonymised data is shared with auditors for compliance and game fairness verification purposes.
• Anti-fraud services: Limited information is shared with fraud detection service providers to protect the platform ecosystem from abuse.

6Cookies & Tracking Technologies

Wow8 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored in your browser when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login sessions and security. Cannot be disabled.
• Performance Cookies: To collect information on how you use the website and help us improve functionality and speed. This data is aggregated and anonymised.
• Functional Cookies: To remember your preferences such as language, display settings, and login details for your convenience.
• Analytics Cookies: Helps us understand traffic patterns and user behaviour for continuous platform improvement.

You can manage or disable non-essential cookies through your browser settings at any time. However, disabling certain cookies may affect the functionality of some features on the wow8 platform.

7Your Rights as a Member

As a wow8 member, you have guaranteed rights regarding your personal data. wow8 fully respects these rights and provides easy channels for you to exercise them:

8Data Storage & Deletion

Wow8 retains your personal data for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable laws in Malaysia.

• Active account data: Retained for the duration your account remains active.
• Transaction data: Retained for a minimum of 7 years for AML compliance and audit requirements.
• Log and session data: Retained for 90 days before being automatically deleted.
• KYC document data: Retained for 5 years after account closure for legal compliance purposes.
• Inactive accounts: Inactive account data older than 3 years will be archived and deleted on a set schedule.

When data is no longer needed and there is no legal obligation to retain it, we will securely delete or anonymise it using irreversible methods.

9Changes to This Policy

Wow8 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other relevant factors.

Any material changes to this policy will be communicated to you via:

• Notification emails to your registered email address.
• A clear notice on the wow8 homepage or member portal.
• In-platform notification at least 7 days before changes take effect.

Your continued use of the wow8 platform after any changes take effect constitutes your acceptance of the updated terms. If you do not agree with the changes, you have the right to close your account and discontinue use of our services.

10Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact the wow8 data protection team through the following channels:

• Live Chat: Available 24/7 directly within the wow8 platform or mobile app.
• Email: [email protected] — response within 24 working hours.
• FAQ: Visit FAQ page for answers to frequently asked questions about privacy.

We are committed to providing clear, accurate, and professional responses to every privacy-related enquiry. Your trust is the foundation of our relationship.